What can I do, if there is a connection issue with the license portal

There are several types of connection issues:

1. There is a message "server connection lost" message at the top of the license portal.
2. The blue progress bar at the top of the screen is not moving anymore.
3. You are getting an error message with error code 9999.
   
   Example:
   
   

   
   
   Here you can view the error code 9999, which is used for time outs. 
   

   
   
4. You are getting an error message hinting out a connection issue.
   
   Example:
   
   

   
   
   Here you can view the keyword "Connection reset", which indicates a connection issue.
   

   
   

Best practices:

• In general, never open several license portal sessions neither in the same browser nor in another browser. 
• For 1. and 2. please wait. Do not close the browser tab.
  
  Please do not open another license portal session, also not in a different browser as this will just add more load.
  If it takes too long, please inform the Global Platform Licensing Team via a PIT ticket and if it is outside the German office hours, please open a helpdesk ticket with the following information: see below. 
  
  
• For 3. and 4. please close the error message and log out.
  Please try the same action some time later. 
  If the error remains, please inform theyour GlobalAdvantest Platform Licensing Team via a PIT ticket and if it is outside the German office hours, please open for the cases listed above an helpdesk ticket with the following information: see below.
• If it is another error than listed above, please open a PIT ticket as it might be another reason than the license portal being slow / down.support.